At taskfront, we make everything simple. All we need is acknowledgment of our proposal and we can get started. In certain circumstances (typically larger engagements), we have very simple Terms and Conditions but confirm that there is no lock in period.

taskfront takes charge of talent acquisition and leadership development, while you handle the training process. For all intents and purposes, the staff are your staff. Depending on the outsourced role, candidates sourced by taskfront may possess prior systems experience and relevant accreditations, minimizing the need for extensive training. This aspect becomes apparent during regular communication with our talent acquisition team throughout the recruitment process.

taskfront does however invest heavily in ensuring that your staff are in the best place to work. Although they are your staff, we treat them as part of the taskfront family. We also invest in individual development through leadership programs.

Your responsibilities include providing training on your company history, culture, products, services, processes, specialized software, tone of voice, and relevant policies. Effective communication of tasks, progress check-ins, and addressing queries are crucial.

In the event you decide to have your team work onsite, we have purpose-built training rooms at each of our facilities, so you are welcome to conduct in-person training when/if necessary, otherwise, online training directly with your team members is a common way training is facilitated.

Your dedicated taskfront account manager will continue to work with you to support your goals, providing documented processes for performance improvement and disciplinary actions. Additionally, our training department offers a comprehensive library for various disciplines.

Outsourcing to the Philippines is popular due to cost-effectiveness, a skilled workforce proficient in English, cultural compatibility, favorable time zones for collaboration, government support, stable political environment, and growing tech infrastructure.

Hiring an offshore team with taskfront is simple and easy. The process has been strategically designed for efficiency and client satisfaction. It begins with aligning the roles and headcount you require. Once your preferences are outlined, we will share transparent pricing details with you for review.

Upon your approval, recruitment is initiated. You will also be introduced to your dedicated Client Implementation and Account Management team. Leveraging our extensive database, best practice recruiter systems and active headhunting, we source, evaluate, reference check and shortlist the most qualified and best possible candidates for your business. The strongest candidates are then presented for your final interviews.

This iterative process continues until you are 100% satisfied with your handpicked team member and finalize your offshore team that aligns seamlessly with your requirements and expectations.

taskfront? presents a compelling outsourcing solution that delivers numerous benefits. By tapping into our extensive network, our clients gain access to highly qualified professionals at significantly lower costs, saving up to 80%. Our transparent recruitment process ensures you have complete control over team selection.

Operating from Class A purpose-built facilities that are strategically located or specific remote working environments, we offer flexibility to scale and can adapt your staff as needed. taskfront de-risks operations by covering capex investments and most liabilities, all without lock-in contracts or setup fees — you only pay once your team commences work.

With 24/7 operations and follow-the-sun capabilities, we provide:

• Both full-time and part-time resources.

• Tailoring our services to meet your unique requirements precisely.

• Allowing you to focus on your core business.

taskfront draws upon over 50 years of outsourcing experience to ensure quality hiring is non-negotiable. taskfront's robust strategy is anchored upon two key elements:

1. Our dedicated and experienced recruiters utilize industry-leading tools to source, assess, and shortlist candidates effectively. Our selected recruitment software uses a range of algorithms and testing (character and behavioral) to ensure the highest quality of candidate is presented to our clients.

2. We draw upon a tried and tested evaluation process which ensures all candidates presented have passed through rigorous checks to ensure quality.

3. We prioritize client empowerment in the hiring process. Quality is paramount, and as our client, you hold the final decision-making authority. You have the ultimate say in selecting team members, endorsing only those candidates who align with your specific requirements and expectations.

This collaborative approach guarantees that you maintain full ownership over the selection process, from endorsement to the final hiring decision, ensuring a tailored and high-quality team that meets your unique needs from day one.

At taskfront, safeguarding the confidentiality and integrity of client and employee data is paramount to us. Our dedicated compliance, information security, cyber security and business continuity teams implement a robust set of measures tailored to meet the current global IT landscape and client-specific needs. These include a range of Data Security and Privacy Policies and Procedures, non-disclosure agreements for our staff, disabling USB ports and optical drives, implementing Endpoint Protection with centralized management, VLANs, physically segregated network partitions, MPLS links, and unified threat management devices. Our fully redundant network infrastructure ensures automatic fail-over, complemented by private security guards, security cameras, and restricted access work floors. Controlled access doors, network-driven proximity card devices, and comprehensive risk mitigation strategies underscore our commitment to providing a secure environment for data handling, instilling confidence in our clients' privacy and data security concerns. Our processes are aligned to ISO27001 and PCI DSS standards.

Yes. Our Privacy Policy can be found on our website.

taskfront's Employee Policy on the Proper Use of Programs and Systems is designed to safeguard the organization's and its clients' data and intellectual property. The policy outlines guidelines for employee conduct to maintain the integrity and security of sensitive information. Key points include access control, data handling procedures, system security measures, and compliance with relevant laws and regulations. It specifies actions or omissions that may lead to instant dismissal, such as unauthorized access, data breaches, misuse of systems, and intellectual property theft. Violations of the policy may result in disciplinary action, including termination of employment, depending on the severity and implications of the breach. Employees are required to acknowledge their understanding and agreement with the policy by signing the document.

At taskfront, we ensure you are able to communicate with your outsourced team in any manner you desire. We connect your people to your organization as if they were working from home in the same area code. This ensures all of your team members are seamlessly integrated into your existing business ecosystem. We encourage the use of your current internal communication tools to maintain consistency and workflow. Our flexible approach ensures that we align with your established processes rather than impose unfamiliar tools. For those without existing tools, we offer consultative support to implement popular platforms such as Microsoft Teams, Zoom, Google Meets, Slack, Asana, or Skype. This tailored approach allows you to choose the communication tool that best suits your preferences, ensuring efficient collaboration and a cohesive extension of your business within our outsourcing framework.

We provide staff 24/7 in either a full time or part time capacity. Our team members are adaptable and can align with your business' specified working hours. This is particularly beneficial for clients operating in time zones distinct from the Philippines. Whether you require our staff to adhere to the working hours of your onshore team or need them to work in a different time zone, we are ready to accommodate and ensure their online presence during those specific times. Our commitment extends to supporting any of your requirements, providing a flexible approach tailored to your business needs.

The Philippines ranks among the top outsourcing destinations for outsourcing staff. The industry employs over 1.3 million workers, making it one of the largest sectors in the country (equating to 12% of its GDP). In 2020, the Philippines accounted for around 12% of the global outsourcing market share. Philippines also has one of the lowest median ages, which assists in the global talent re-skilling taking place. This shift will see over 90% of the globe's workforce needing to re-skill in the next 10 years.

Our recruitment process has been designed to ensure the best possible candidate in the fastest possible time. Typically, it will take 2 weeks to onboard a new recruit from the time the request has been received. This may vary depending on the role complexity, with some roles being onboarded in a matter of days. With a management team that boasts over 50 years' outsourcing experience, we have countless examples where we have recruited large teams in a matter of days.

Yes, this is exactly how our model works. Your team is your team! You control the task allocation and quality of work generated by your team as you would for your in-house departments at home. taskfront does everything else that would take your focus off your deliverables — we’ll manage recruitment, HR, payroll, and operations support and reporting, while providing the best operating environment, technology, and infrastructure for your offshore team to deliver.

Absolutely, our taskfront model provides flexibility for you to effortlessly increase or decrease your team sizes according to your business requirements. To expand, all we need is approval to instruct our recruitment team in efficiently sourcing the necessary talent for your team expansion. In the case of decreasing team sizes, a 30-day notice is required to adhere to Filipino labor law requirements. While we strive to reassign resources to other clients with your permission, if this is not feasible, redundancy may be necessary. Our commitment to transparency and compliance ensures a smooth adjustment of team sizes while adhering to legal obligations and maintaining the best interests of both parties involved.

In the event a team member does not work out, your Client Success Partner is there to help. All you need to do is let them know. The course of action depends on the circumstances. In instances of inadequate performance, we offer a comprehensive performance management framework in accordance with applicable law. This encompasses fair warnings, an evaluation period, and an escalation process that may ultimately result in termination. If the decision to terminate an employee is unrelated to performance, your Client Success Manager can offer advice on potential additional costs at that time.What key cultural considerations should I be aware of when working with my Filipino team?

There is such an incredible opportunity to unlock Filipino talent into your business. Filipino culture is centred around loyalty, honesty and respect. However, when managing Filipinos, it is crucial to be aware of cultural nuances that can significantly impact professional relationships and communication. Here are some key cultural considerations:

• Create a Family: Treat the staff like family and you will be rewarded with honesty and loyalty.

• Create a strong sense of community: Filipinos have a collective and family-oriented mindset. Building a sense of camaraderie and teamwork is crucial. Team-building activities and fostering a supportive work environment are effective strategies.

• Transparency and Honesty: Be transparent. Don’t hide what is real. Filipinos would much prefer to hear how it is. If you are not honest, you will lose their trust.

• Politeness and Courtesy: Filipinos place a high value on politeness and courtesy. Maintaining a polite and respectful tone in communication is vital. Criticism is often delivered indirectly to avoid causing embarrassment.

• Face-Saving: Filipinos avoid confrontation and strive to save face for themselves and others. Criticism is best delivered constructively and privately to avoid embarrassment.

• Flexibility and Adaptability: Filipinos are known for their adaptability and resilience. Being open to changes and demonstrating flexibility in work arrangements can be appreciated.

• Communication Style: Filipinos generally use indirect communication styles. Reading between the lines and paying attention to non-verbal cues is essential. Encouraging open communication and seeking feedback can help bridge any communication gaps.

• Work-Life Balance: While Filipinos are hardworking, they also prioritize a healthy work-life balance. Understanding and respecting this balance contributes to a positive work environment.

• Celebration of Festivals and Holidays: Celebrate means CELEBRATE! Filipinos celebrate various festivals and holidays to the next level. Being aware of these events and showing understanding during such times fosters a positive and inclusive atmosphere.

Remember that cultural awareness is an ongoing process, and the key is to approach interactions with an open mind, sensitivity, and a genuine interest in understanding and appreciating Filipino culture.

At taskfront, we are relentlessly passionate about customer service. It is in our DNA. We provide dedicated Client Success Partners to every client and prioritize seamless communication with your outsourced team through any manner that suits. The world doesn’t stop, and neither do we. Our global workflows are designed to operate across all time zones, providing 24/7 support and operations. This continuous operational capability ensures that your business stays responsive and agile, no matter where or when.

Our Client Success Partners are located worldwide, ensuring that your team is managed by a resource within your business jurisdiction. Regardless of your location, you will always have a dedicated Partner available within the timeframes that best suit your needs. As a privately-owned company, we are free from bureaucratic delays, allowing us to invest in and tailor our account management structure to best meet your specific requirements.

Being privately owned, there is no red-tape. We can invest and customize our account management structure in any way that suits you.

taskfront's cost structure is simple. We offer you an hourly rate for your staff. The hourly rate encompasses base salary, benefits, and statutory benefits (such as social security and healthcare) for each team member.

These costs are variable and determined by the profiles and seniority you seek. The hourly rate also covers all of taskfront’s services, including recruitment, HR, payroll, IT connectivity, support and your dedicated Client Success Partner, as well as the use of facilities and assets where applicable.

No, you only start paying when your team is selected and reports to you for work on their first day of employment.

Expect to slash operational costs by up to 82%! As a top remote staffing agency, we cut the fluff with no lock-in contracts or setup fees. You pay when you go live, and with our best price guarantee, you know you’re always getting a killer deal.

Our remote recruitment agency does not play around with security. Our iron-clad protocols, regular audits, and ISO 27001 compliance ensure your data stays locked down and private, always.

We’re all about quality. Our offshore recruitment hiring process is tough—think skill tests, deep-dive interviews, and thorough checks. This means you only get the cream of the crop, perfectly matched to your company’s culture and goals.

Hiring with taskfront is a breeze. We get the scoop on what you need, hunt down the best talent in the Philippines, and make sure they vibe with your goals. You give the thumbs up, and we get them onboarded fast, so your team scales up smoothly and speedily.

Think lightning-fast. From our first chat to full team integration, we’re talking as little as two weeks. Ready to scale? We’re here to make it happen without delay.